Recharge Pelephone Prepaid SIM Card

The customer service schedule is 8:00AM– 21:00PM Sunday to Thursday and 8:00AM – 13:00PM both Fridays and for the erev hag.

Accessing the customer service is easy. You just have to call *88 Ext 1-3 or *166 from the SIM card. The menu isn’t in English, but the customer service does offer English support. Alternatively, use the landline phone numbers like 1-700-558-088 and 050-7077788!

Sometimes, you may not be able to send a SMS. If that’s the case, you need to enter the SMS settings of your device and add +972500200011. This is the message center number, and once you add it you will be able to send any text messages you want!

The first thing you need to check is whether the phone can function in the UMTS bands, and more specifically UMTS 850 or 2100. Then you also have to see whether the phone has any service provider lock.

If you are unable to determine that, just use a SIM card from another service provider. You can call the service provider to verify this and receive any unlock code if that’s necessary!

Pelephone International’s roaming service requires you to sign up to it. In order to do that, you have to dial 1-700-558-088 or 050-7077788 from another phone. If you want, you can just call *166 from the Pelephone SIM card if you want. The *166 call is free of any charges; any other method will require a charge.

A thing to note here is that you can make outgoing calls on select networks, receive calls and SMS. However, the DATA services, as well as texting, is not available. Moreover, you will be able to use roaming services until you run out of credit.

And while the line can be opened for roaming services, you do have to pay 20 NIS for the incoming calls and 27 NIS for the outgoing calls. All the prepaid SIM cards in Israel automatically disable roaming.

To find out your Pelephone prepaid SIM card phone number just need to dial 050-5001011.

All israeli sim card phone number in Israel have 10 digits (05x-xxx-xxxx)

To receive calls from abroad must to dial the Israel’s country code followed by your phone number, including dialing code, without the zero (+972-5x-xxx-xxxx)

To receive calls from Israel your number will be dialed as usual, just as if you were in
Israel (05x-xxx-xxxx)

If you want to change Pelephone Prepaid SIM Card menu language, you need to dial *999 for administrate menu, to change your language press 2, then to choose your language press:

1. for Hebrew
2. for Arabic
3. for English
4. for Russian

To Check your Voicemail on Pelephone you must hold down your ‘1’ key or dial *151. The password by default is 1234*. The instructions will guide you through the voicemail menu.

You have an option to check your account balance anytime by dialing *998 from your prepaid Pelephone SIM card.

• This is a free call.