Recharge Partner (Orange) Israeli SIM Card

Whenever you need to talk with the Orange Customer Service in Israel, you can do that via dialing *111, then choose the ext 0. 1-800-672643 is the number that you need to call via the landlines if that’s necessary.

The customer service schedule is 8:00 AM – 21:00 PM from Sunday to Thursday and 8:00 AM – 13:00 PM during erev hag.

In order to change the current language to a new one, all you have to do is to Dial *111 ext. 7 and then you can select one of the languages listed below:

1. Hebrew,
2. Russian,
3. Arabic,
4. English,
5. Chinese

If you want to check your account balance, you just have to use the Orange SIM card and dial *111 ext 1. Alternatively, you can also dial *111#. The latter option will automatically send you an SMS with the current balance information.

If you want to learn more about account data plans or bonus plans, just press 1 after you learn the primary account balance. These are the only methods you can use to find the current balance.

Usually, this won’t require any password. If you need to add a password, then write 1111#. The password is requested only when you tend to check the voice mail from another phone. Either way, you will receive instructions from the menu, and the process will be very intuitive.

When you want to access the voice mail from another phone, just dial the phone number and at the time when the VM will pick up, just add the password!

Partner (Orange) phone numbers for the Israeli SIM cards have this type of format 054-xxx-xxxx and they have 10 digits in total. In Israel, you will be dialed normally, without the need of any extra, added numbers. In case you want to be called from outside Israel, then that person needs to add +972-54-xxx-xxxx, so the country code has to be inserted here!

Your phone needs to be unlocked. It also has to support the GSM 900/1800 and the UMTS 2100 networks.

These prepaid SIM cards are suitable only for Israeli use. That being said, all of these cards are automatically blocked for roaming. There’s the option to open the SIM card for roaming, but this comes with some pretty high fees!

It’s important to have credit added to the account balance if you want to access roaming services. During roaming, you can only access SMS from other people and calls. However, you will not be able to access DATA, MMS or SMS sending services.

If you want to sign up for Orange International Roaming, you just have to call *111, or you can dial 1-800-672643 from any phone you want.

If you do that, you will have the ability to make outgoing calls on specific networks, receive calls and text messages. DATA services and sending SMS is not something you can do, unfortunately.

A thing to note here is that the roaming services work only when you have credit. Receiving messages won’t cost you anything, so this works even if you don’t have any account balance credit, and this is available solely for Orange.

As mentioned above, the fees are very high if you open the line for roaming. The outgoing call cost is roughly 29 NIS, and it will cost you 20 NIS for calls that you received. That’s why the prepaid SIM cards in Israel are blocked for roaming. If you don’t mind the costs, then we can open up this feature for you!

All you have to do is to dial 019 or 018, and then you have to add the country code, in the case of the US, this will be 018 or 019 and then 1(555)555-5555.

In order to send messages, you need to add + in front to the country code and then the phone number, something like +1(555)555-5555!

Each carrier uses specific APN settings when it comes to the wireless data connections. There are phones that configure APN settings automatically; others need a manual configuration.

In order to do manual configuration, send the letters OTA via a SMS to 999, and you will be required a PIN, enter 0000 for this. The APN settings will automatically be configured for your phone. Keep in mind that this works for Nokia and Android, Blackberry and iPhone models will do this automatically.

If you want to add the APN settings manually, just use the NAME “Orange 3G” and the APN “uniternet”.

In case you are unable to send SMS to your device, add the number +972544120032 in the SMS settings of your device. This is the message center number, and it will help you send SMS to other people.

When you forgot the phone number on the Orange SIM, all you need is to dial *111 ext 6. You will be able to hear your phone number and write it down if you want.